Proudly British, Internationally Recognised
British quality sells. While some see the fact that we manufacture here in the UK as potential stumbling block to being competitive on price, ETI’s focus remains and always has been on quality.
At our site in Worthing, we have controls in place which cannot be replicated abroad and even go far beyond some of the defined standards set in this country.
ETI is also a proud member of the Made in Britain Organisation. This is a thriving community of British manufacturers who are united with the use of a registered collective mark – the mark is protected and can only be used by members who meet exacting and demanding criteria.
This helps us to stand strong as a proud and successful British exporter. The popularity of key products as the Thermapen has led us to three Queen’s Awards in Enterprise for International Trade since 2010. In 2018, the company also won a Queen’s Award for Enterprise for Innovation.
See Below How ETI Manufactures Award-Winning Thermometers
BSI ISO 9001 Quality Management System
At ETI, our BSI ISO 9001 accreditation reflects our commitment to delivering the highest quality products and services. This globally recognised standard ensures that we meet stringent requirements and continually improve across all areas of our business. By embracing the principles of ISO 9001, we ensure consistency, reliability, and customer satisfaction in everything we do.
How We Adhere to the ISO 9001 Principles:
Customer Focus
We prioritise understanding and meeting customer needs, ensuring that our products consistently exceed expectations for performance and reliability.
Our leaders foster a clear vision, guiding our team to achieve our goals while maintaining a culture of collaboration and empowerment.
Evidence-Based Decision Making
Our decisions are rooted in reliable data and analysis, ensuring accuracy in our strategies and optimising our operational efficiency.
Engagement of People
We involve our team in the decision-making process, encouraging creativity, ownership, and continuous learning to drive improvements.
Process Approach
By managing interrelated processes efficiently, we ensure consistency and control in our operations, leading to predictable, high-quality results.
Improvement
We are dedicated to continuous improvement, regularly evaluating our processes and products to adapt to evolving customer needs and industry advancements.
Relationship Management
We maintain strong, collaborative relationships with suppliers and stakeholders, fostering mutual benefit and achieving shared success.
These principles guide our efforts to ensure that every product we produce adheres to the highest standards, benefiting both our customers and our business.
"Always great service and products with ISO accreditation from this superb company."
Paul B.
"The ethics of ETI are clearly demonstrated by their commitment to their exemplary service, communication to their customers and to giving their utmost in ensuring their customers come first. I cannot recommend more highly their product or their service."
Helen R.
"Their guarantees really mean something - they stand by what they manufacture. 100% recommend them to anyone who wants a piece of equipment that lasts. British made too!"
J C-D.
A Socially Responsible Business
As well as adopting sound operational practices throughout the organisation, ETI is a business that gives back into the community.
Our social commitments are formalised within our Corporate Social Responsibility (CSR) Policy, a key part of this being our ETI in the Community initiative, through which we work with a wide variety of organisations, events and projects to deliver positive social and environmental change.
As a firm which employs 95% of our employees locally, we understand how important it is to support our nearby communities. We do so in a number of ways, from sponsoring fundraising events to supporting charitable organisations.
In particular, we back:
• Organisations that support and encourage youth development
• Charities that assist the elderly and disabled
• School work-experience placements
• Educational exhibitions
Specific organisations in and around Worthing which we have supported include the likes of Guild Care, Love Your Hospital (Worthing’s Bluefin Ward), Worthing Rugby Football Club and several local schools.
