We Are Here to Help
Carrying out servicing and repair work can be vital in ensuring
you get the most out of your products. If a fault occurs, why not check to see if it can be repaired instead of investing in a brand-new replacement? We are on hand to help you all the way.
How our Service & Repairs Process Works
Service & Repairs
All products purchased directly are covered under warranty. The length of this varies depending on the product.
ETI-manufactured instruments: carry a minimum two-year guarantee against defects in either components or workmanship.
Temperature probes: carry a six-month guarantee against defects in either components or workmanship.
Non-ETI-manufactured instruments: carry a one-year guarantee against defects in either components or workmanship.
During the guarantee period, all products that prove to be defective will, at the discretion of ETI, be either repaired or replaced without charge. These guarantees do not cover damage caused by fair wear and tear, abnormal storage conditions, incorrect use, accidental misuse, abuse, neglect, misapplication, or modification.
Full details of liability are available within ETI's Terms & Conditions. In line with our policy of continuous development, we reserve the right to amend our product specification without prior notice.
Warranty conditions and warranty periods are defined in the documentation supplied with every ETI product. For additional information take a look at the first question about warranties.
In order to get your produtc(s) serviced or repaired, please take a look and fill in the online Returns Form below.
We do not recommend attempting to self-repair our products. This will void all warranty.
If you have received a faulty item, or the item has been broken due to defects in either components or workmanship within its warranty period, no cost will be applied.
If items are broken outside of their guarantee, or if breakages are caused by the customer, our Service and Repairs team will invoice you the associated cost for fixing the item.
Once the Service and Repairs team have received your item, the process of fixing and returning your order should take no longer than five to seven working days.