Returns made Easy
We understand that there are several reasons why orders need to be returned, from customers changing their mind or deciding they need another product, to erroneous orders made by mistake. Our returns policy is designed with fairness in mind.
How to Make a Return
Unused products may be returned within 30 days of purchase for a refund, minus shipping charges. A charge of 25% of invoice value or a minimum charge of £10, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect.
All boxes, packaging materials, accessories, manuals and certificates must be in new, re-sellable condition or a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount. Be sure to ship in a carton that protects the original item box or package. We suggest you insure the package for the full value. Used or damaged equipment may not be returned for a refund. Credits are not issued until the goods are received and inspected at ETI Ltd. It may take up to two weeks to process credits.
The request for a return must be made within 30 calendar days of the purchase and the return shipment must be made promptly after that. Note that original shipping charges are not refunded unless the return is a result of our error. If you have ordered correctly and we have shipped the wrong item, we will pay to return the item to us or we will send a delivery service to pickup the item at our expense. Items missing or damaged in shipment must be reported within 2 business days of receipt of shipment. Custom or special order products are not returnable.
Unused products may be returned within 30 days of purchase for a refund. All returned products will be inspected and tested to establish the condition of the goods before a refund can be offered. We aim to do this and communicate the outcome within 48 hours.
Any standard product can be returned, as long it is unused and in the original packaging, Bespoke product will only be accepted if deemed to be a manufacturing fault/defect, which would then be processed as a warranty return.
All boxes, packaging materials, accessories, manuals and certificates must be in new, re-sellable condition. If this is not the case, a fee equal to the cost of the damaged and/or missing item(s) will be deducted from the refunded amount.
Original shipping charges are not refunded unless the return is being made because of an ETI error – for instance, sending an erroneous item to a customer by mistake.
Within 14 days of receiving the goods back.