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Digital thermometer & probe repairs
One of the true advantages of being a thermometer manufacturer is that we know how our products work and how to repair them. ETI is committed to supporting our customers, no matter which instrument they have chosen. The service department team is equipped with the best resources, all repairs are undertaken in-house to give an unrivalled after-sales-service. For an example of our product's build quality click here to see the ETI thermometer that refused to die!
Services we offer include:
- thermometer, probe & recalibration service
- further year's warranty on instrument repairs
- qualified & experienced technicians
- rapid turnaround - normally within 5 days
The vast majority of instruments that are damaged through use in busy commercial environments can be repaired. Naturally, there is a charge but we wish to encourage you, the customer, that it can be cost effective to repair an instrument rather than throw it away and buy a new one.
Whilst an annual calibration check is all you need for continued confidence in your instrument, there are times when you may wish the added assurance of a full service, with the benefit of a further years guarantee. Instruments for repair should be sent to your local distributor, or direct to ETI, carriage paid.
To start the repair / service process please follow the steps below and submit the form.
1. Complete the form
To return your faulty item. Please fill in our online service & repair form below. Specify ‘repair’ and fill this form in as thoroughly as possible to ensure the Thermapen service team have a comprehensive understanding of the issue, which will assist in a rapid diagnosis.
2. Confirmation email
After you have submitted your online form, you will receive a confirmation email with your reference number and details of where to send your broken Thermapen to. Please take note of your reference number and the return address.
3. Post your item
Please securely package your Thermapen along with your reference number to the address sent to you in the confirmation email.
4. Repair
The Thermapen service and delivery team will endeavour to fix your item promptly. If they require any further information, they will contact you directly.
5. Payment
If your item has broken outside its guarantee, or the reason for damage is customer caused, our service team will invoice you the associated cost for fixing the item. If you have received a faulty item, or the item has broken due to wear and tear and falls within its warranty, no cost will be applied.
6. Return
After the item has been fixed, the Thermapen service & delivery department will safely package and post your item. Once the service team have received your Thermapen, the process of fixing and returning your Thermapen should take no longer than five working days.
Contact the service department for advice on any non-ETI units you wish to return for repair or calibration.
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