International Delivery and returns

ETI will use its best endeavours to meet the estimated delivery times, but cannot accept any liability whatsoever for failure to do so. Estimated delivery times are displayed at checkout.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Charges


£15.00 (ex VAT)  - orders up to £50 ex VAT

£20.00 - orders from £50.01 to £250 ex VAT

£40.00 - orders from £250.01 and upwards ex VAT


All orders for the United States of America will be passed to our local distributor, ThermoWorks.


£25.00 (ex VAT)  - orders up to £50 ex VAT

£35.00 - orders from £50.01 to £250 ex VAT

£50.00 - orders from £250.01 and upwards ex VAT

The above carriage prices are a general guide. All consignments valued over £1,000 are charged at cost (approximately 1.5% of order value) and include a 1% insurance levy. The company reserves the right to charge extra delivery charges for any abnormal packages and for all off-shore addresses. Please note: off-shore addresses may take some to arrive, dependent on courier.


A charge of 25% of invoice value or a minimum charge of £10.00, in respect of packaging and administration, may be levied on goods 'Not Wanted' or 'Incorrectly Ordered', or due to duplication resulting from a 'Confirmation Order' not endorsed to that effect. All goods returned under this category must be received in their original supplied condition and returned to ETI within 30 days of the original invoice date. The purchaser will bear all costs of returning any goods. No goods that have been specifically manufactured to the purchaser's requirements, can be returned for credit unless previously agreed with ETI. This does not affect your statutory rights.

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