Refund policy

Electronic temperature Instruments Ltd website returns policy

Returns and refund policy

Our Returns Policy upholds customer rights when accepting returns, giving refunds for items ordered online or by phone. All returns must be made by the person who made the purchase and payment will be returned to the original form of payment method. We do not accept returns from products purchased outside of Electronic Temperature Instruments Ltd.

What if I change my mind?

Returns Policy - Change of Mind (14-Day Cooling-Off Period): You have 14 days from the delivery date to notify us if you wish to return your items. And a further 14 days to ship the item back to us. Please record and keep your proof of return postage to us. Items must arrive back to Electronic Temperature Instruments unused, undamaged, and in their original undamaged packaging to receive a refund. Once confirmed, we will process your return to your original payment method within 14 days. Please note that a Change of Mind refund only includes postage charges up to the value of standard shipping if shipping was paid for.

If your return is delayed back to us in transit due to a delivery service, we may ask to see proof of postage to process your return upon receipt.

You will be responsible for the return postage costs for Change of Mind refunds.

Change of Mind refunds are not applicable to custom made or made-to-order items.

Items sealed for health and safety reasons cannot be returned once opened.

What if my item is Faulty or Damaged?

Returns Policy - Faulty or Damaged Items: If your item arrives damaged or develops a fault within 30 days of receipt, you are entitled to a full refund, repair, or replacement. In these instances, we will cover the cost of the return postage and arrange a pre-paid label or collection to return the items. Refunds are not issued until the goods are received and inspected. Please see the individual product warranty for further product guarantees.

For support with a return please contact us during office hours on 01903 202151 or email sales@etiltd.co.uk.

What if I am returning items from overseas

When returning items from overseas the Change of Mind or Faulty or Damaged Items T&C’s apply. We’d advise keeping your proof of postage. If the courier or postal service you have used causes a delay, but if you have returned your items within the time frame, as long as the items arrive in good condition we will honour the return. 

What if a courier I’ve used loses my return?

Change of mind - Lost returns
If you changed your mind, and the postal service or courier you paid for has lost your parcel, you will need to check with the postal service provider for compensation.

Damaged or Faulty Product - Lost returns

If you have returned a faulty or damaged item through a pre-paid label or collection service that we have arranged and it has been lost in transit, upon Electronic Temperature Instruments receiving evidence and confirmation from the courier provider that the package is lost, your refund will be processed within 14 days.

There is an issue with my return, who can I speak to? 

For support with a return, please contact sales@etlltd.co.uk or call us during office hours on +44 (0)1903 202 151 Mon-Fri 8:30am-5:00pm (excluding Bank Holidays and company shut downs).

Last updated 10th July 2026