From 27 September 2026, new EU regulations apply to how manufacturers and retailers communicate product durability guarantees and consumers' statutory rights.
At Electronic Temperature Instruments Ltd (ETI), we are committed to manufacturing high-quality, reliable temperature measurement instruments. We are reviewing our product labelling and guarantee information to ensure compliance with these requirements.
This page explains the GARAN label, our product guarantees and what distributors and retailers need to know when selling ETI products within the European Union.
What does our product guarantee cover?
At Electronic Temperature Instruments Ltd, we offer guarantees across our range of temperature measurement instruments, with the duration depending on the product.
Our current published guarantee periods include:
- Thermapen ONE and Thermapen NANO: 5-year guarantee.
- Other ETI-manufactured instruments: 2-year guarantee.
- Non-ETI-manufactured instruments: 1-year guarantee.
- Temperature probes and sensors: 6-month guarantee.
Our guarantees cover defects in materials, components or workmanship under the applicable terms. Products found to be defective within the guarantee period may be repaired or replaced without charge, at ETI's discretion.
Guarantees do not cover damage resulting from normal wear and tear, incorrect use, accidental damage, unsuitable storage conditions, neglect or unauthorised modifications. The applicable guarantee period and conditions should always be checked against the individual product's documentation.
For full details, please refer to our Guarantee Policy.
What is the GARAN label?
GARAN is the EU’s common label for a commercial durability guarantee from the manufacturer. The label makes it easier for consumers to see when a product has an additional guarantee and how many years the guarantee applies for.
The GARAN label is used when the manufacturer’s durability guarantee:
- applies for more than two years
- is offered at no additional cost to the consumer
- covers the entire product.
When the guarantee meets the conditions, use of the GARAN label is mandatory from 27 September 2026. The durability guarantee supplements the consumer’s statutory rights and does not limit them.
Example of the GARAN label
Example of the legal guarentee
What is the harmonised notice?
The harmonised notice is the EU’s common information about consumers’ statutory right to claim for defects. The notice makes it easier for consumers to understand their rights if an item is defective.
The harmonised notice:
- informs consumers about their statutory rights
- must be displayed clearly in physical stores and on online shops
From 27 September 2026, it is mandatory for retailers selling to consumers to display the notice. It follows the EU’s prescribed content and design and is available in all EU languages. The notice complements the GARAN label by clarifying the difference between the statutory right to claim for defects and the manufacturer’s additional durability guarantee.