Meet the QA & Maintenance team!

For the benefit of our new staff members we have been introducing a department each month in the staff newsletter.  This month we will focus on the QA Department who are based at Riverside House and the Maintenance team who cover all three sites.

Andy Reid (Quality Manager) Who is Andy Reid of ETI? The question should be, where isn’t Andy Reid of ETI - He is everywhere!  In essence my job, along with my Quality team is to ensure everything this company does is done to the highest degree we are capable of, but can also be repeated time and time again. Every instrument created by ETI is done under the underlying security of an mature quality system, ISO 9001, which I hold myself personal accountability for. As every activity that occurs is under the remit of 9001 (or 17025 for the laboratory) it can be argued I/we are part of every department.  Should any potential issue occur, be it supplier or external customer, my team and I are readily available to ensure that a speedy resolution is sought by practical means. QA also boast a laboratory, which is capable of testing almost any product made by ETI.  I’m also in charge of another two very accomplished teams - UKAS and After Sales, whose continued success are a huge credit to ETI.  In this area falls the ISO 17025 Laboratory standard, which ensures the company is capable of issuing certificates which are internationally recognized and purchased by customers all over the world. As you can see, from the first component bought, to the packaging being shipped after an annual service, my work has played a part in making sure everything is at that “gold-standard” ETI expect, but as I have alluded to already, my success and ETI success is only as good as the people you surround yourself with!

Joe Porter (Quality Assistant) I've worked for ETI for the last six years, the last 3 of which I have worked in the Quality Department. My job is so diverse, no two days are ever the same!  For example some days in Quality we get requests via Sales as to whether we have certain standards or accreditations, which require us to do research.  Other days we will be helping out by working with other departments putting fixes in place for products.  One of my main duties is the handling of rejected parts. This includes ascertaining how much of the batch has been affected, and then contacting suppliers.  This involves chasing for replacements, or a credit note and then also making sure that the supplier is putting things into place to prevent the issue from arising again.  I spend my spare time doing random checks on all our products and probes and factored goods.









Daniel Dawkins (Health, Safety & Environmental Officer)  Well, my role if you asked some is the fun police, or recently Covid cop!  But seriously as the Health, Safety & Environment Officer I work with the Directors, Managers  and all of you to ensure the great workplace we enjoy stays safe and that we are all doing our bit for the environment.  I also help the Quality Department in helping to make sure we continue to maintain the high standards that our customers have come to expect from ETI.



Michael Owen (Michael Owen - Maintenance & Cleaning Team Manager)
I have worked for ETI for 7 years as maintenance electrician and handyman working on repairs at all three units and also carried out the rewiring of unit S & unit 1.  As the manager of the cleaning team, I make sure the cleaners have all the necessary supplies in order for them to carry out all hygiene & cleaning related tasks across all three units. 




Roger Zarins (Maintenance Team) I have worked for ETI for over ten years as a painter and decorator albeit I can turn my hand to most things.  I previously worked as a fireman based at Arundel fire station for 20 years, and more recently at GSK for 18 years, as a Production Manager of syrups (I hated every minute of this).   My passion these days is carp fishing.  The largest carp I have ever caught was a massive 56 pounds 5 ounces which I caught in France.  I am well-travelled, and enjoy my overseas holidays with my wife Denise, and we hope to do more travelling when I retire in April 2021.


David Brandreth (Maintenance Team) I began working for ETI in August 2018. My job title is Gardener/Handyman. During my first few months with the company I was mainly working on the refurbishment of Unit 1. This involved a bit of labouring, lots of hoovering up and helping to build the smoking hut and bike shelter.  Over the past couple of years my role has evolved to predominantly gardening. I'm responsible for any outdoor work across the three sites. I cut and strim the grass, hedge cut, weed spray, dig the beds, water the plants, brush up, litter pick and occasionally jet wash. Last winter I assisted Travis with building new fences at Unit 1 and Riverside.  Away from gardening I help out with deliveries, recycling, taking pallets to the allotment to be up-cycled and general basic maintenance when required.


Travis Hibburd (Maintenance Team) With just over a years’ service with ETI, I am the newest member of the Maintenance Team.  My overall key responsibility is to keep the 3 ETI buildings including its contents and vehicles not only in a good and serviceable condition but also to make sure that it is kept safe for all employees.  My duties initially started with general maintenance and cleaning throughout the company but has many will have seen, this has evolved with some larger projects around ETI including installing and replacing the fencing at both Unit 1 and Riverside (along with Dave the gardener), changing the layout of some of the areas to suit the changing business needs and of course the largest and most comprehensive of the maintenance teams projects has been the various COVID modifications to the offices/production and canteen areas.  I am also responsible for keeping the vending machines topped up (so let me know if your crisps get stuck!) and as an experienced plumber, I am also called upon to maintain both the kitchens/bathrooms and heating around the various sites.



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