Be aware of fraud and scams

Help keep your personal information safe

  • Create strong, randomised passwords that aren't the same for multiple accounts
  • Use two step logins where possible (also known as two factor authentication)
  • Research a company, product or service you haven't used previously, before making a purchase
  • Reject offers that come out of the blue, or deals that seem too good to be true
  • Keep evidence of online purchases, such as emailed receipts and confirmations of orders
  • Call your bank or credit provider straight away if you suspect money has gone missing from your account
  • If you've been a victim of a scam, report it to the police
  • Report any possible scams to Action Fraud
  • Always dispose of personal documents by shredding
  • Only use official App stores (e.g. Google play or the Apple app store)


What not to do

  • Don't give out personal information over the phone, especially if you don't know the caller. The police, your bank or HMRC will never cold-call you and ask for bank details
  • Don't click links in emails and texts that look suspicious or if you don't know the sender
  • Don’t ignore software/phone updates
  • Don't use the same password for multiple apps or accounts - especially if these have your bank details added
  • Don't give personal details to someone who's turned up to your home unannounced
  • Don't feel rushed or pressurised into a decision or course of action
  • If you think you've been scammed, don't keep it to yourself - act straight away
  • Don't be afraid to ask a friend or relative for advice if you're not sure something is legitimate
  • Never use public Wi-Fi (hackers can easily be in control of this)

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