Receive Your Order Promptly
ETI offers numerous shipping options to customers in the UK and internationally. We aim to prepare, package and dispatch your order as efficiently and promptly as possible, and offer free delivery on UK mainland orders above £48.
How to Place an Online Order
Place your order
Purchase your selected product(s)
via our online checkout system, selecting which delivery service you’d like.
Receive a confirmation email
After purchasing, you will receive
a confirmation email
and an email containing a VAT invoice.
Track the progress
You can see the progress of your order in your ETI account.
Once the order has been shipped, you will receive a confirmation email and a link to track your delivery.
Receive your order
Your order should arrive with you safely.
Shipping & Delivery
Standard delivery - UK Mainland
Orders below £48 ex VAT – £6 ex VAT
Orders above £48 ex VAT – Free delivery
Next-day delivery - UK Mainland
Next-day anytime – £9 ex VAT
Next-day before noon – £20 ex VAT
Orders must be placed before 1pm.
Not available for offshore and remote addresses.
Channel Islands
Standard delivery – £5
Due to currency fluctuations, international delivery charges will be calculated at checkout. Please see a guide to current charges below.
Europe
Orders below £50 ex VAT – £25 ex VAT
Orders between £50 - £250 ex VAT – £31 ex VAT
Orders above £250 ex VAT – £40 ex VAT
USA
All orders will be passed to our local distributor, ThermoWorks.
Rest of the world
Orders below £50 ex VAT – £40 ex VAT
Orders between £50 - £250 ex VAT – £95 ex VAT
Orders above £250 ex VAT– £175 ex VAT
ETI offers a range of delivery options, including next day to the UK mainland via courier for orders placed before 1pm.
For standard delivery to the UK mainland, typical delivery times are around 3-5 working days. Please allow longer for international deliveries.
Registered customers can update their address post-ordering via their website profile. However, depending on how long after you request a change of delivery address, we cannot guarantee your order will be re-routed. We recommend contacting our sales department +44 (0) 1903 202151 when these situations arise.
Registered customers can view the status of their current orders, as well as order history, in their online account via the ETI website. Customers using guest checkouts will not be able to track orders.
In some circumstances, those taking delivery outside of the UK will be liable for these additional charges. Import taxes or customs clearance charges (where due) for shipments outside the UK to EU and international countries are not included in the carriage price.