warranty and guarantee

Download as PDF

All ETI manufactured thermometers and instruments carry a two-year warranty / guarantee against defects in either components or workmanship.  During this period, products that prove to be defective will, at the discretion of ETI, be either repaired or replaced without charge.

Instruments that have not been manufactured by ETI will be subject to a  warranty period of twelve months. 

Such warranties do not apply to probes, whether or not manufactured by ETI, where a six-month period is offered. This six-month period also applies to a probe where it is an integral part of an instrument.

The product warranty / guarantee does not cover damage caused by fair wear and tear, abnormal storage conditions, incorrect use, accidental misuse, abuse, neglect, misapplication or modification, or use with non-ETI hardware/software. The user should make themselves aware of the proper use of measurement equipment, including maintenance, calibration, and comparison with other instruments. Information relating to this may be obtained from ETI and/or thermometer.co.uk/care

Full details of liability are available within ETI's Terms & Conditions of Sale, available by request or at thermometer.co.uk/terms. In line with our policy of continuous development, we reserve the right to amend our product specification without prior notice.

Nothing in these conditions will reduce your statutory rights relating to faulty or misrepresented goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.  

Claims under warranty, or complaints as to products and services should be addressed to ETI, Easting Close, Worthing BN14 8HQ

Download as PDF